AI in IVR Systems: Features and Benefits

AI in IVR Systems: Features and Benefits

The world thought it had become accustomed to automated customer service, but the niche continues to advance. After all, IVR systems have helped ma...

The world thought it had become accustomed to automated customer service, but the niche continues to advance. After all, IVR systems have helped manage huge volumes of client queries for decades. But as AI technology rose, businesses realized these platforms could do even better. That’s why today, customer service has grown beyond messages and voice […]